Remote Service Account

This is an account that you configure to remote control user devices using Remote connection like Dameware. This is the generic account that you connect with, in the format “username” and “password” (which will be standard throughout the organisation). You can remote control a user’s WorkSpaces by selecting ‘Dameware’ (if you have selected the ‘Enable Dameware’ option in ‘Additional Options’ and it downloads a connection file for you to run).